FREQUENTLY ASKED QUESTIONS

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SonicMESSENGER is an innovative platform that embeds inaudible sound tones into media content—TV, radio, live events, or digital ads—to deliver interactive experiences. These silent signals can trigger notifications, exclusive offers, or real-time engagement directly on a user's mobile device, enhancing audience reach without disrupting their experience.

Why am I not receiving any notifications?

If you’re not receiving notifications, check the following:

• Microphone Access: Ensure SonicMESSENGER has permission to use your microphone in your device’s settings.
• Notification Settings: Verify that notifications are enabled for SonicMESSENGER in your phone’s system settings.
• Silent Mode: If your device is on silent or Do Not Disturb mode, it may prevent notifications from coming through.
• Background App Refresh: Some phones restrict app activity in the background, so make sure SonicMESSENGER can run when minimized.

If you still have issues, try restarting the app or reinstalling it.

Does the app drain my battery?

No, SonicMESSENGER is optimized for low power consumption. The app only activates briefly to detect inaudible sound signals and does not continuously run in the background. Additionally, it uses advanced energy-efficient processing to minimize battery drain, ensuring a seamless experience.

Do you record any conversations?

No, SonicMESSENGER never records or stores any conversations. The app simply detects pre-embedded sound signals within media content. These signals are inaudible to the human ear and only serve as triggers for engagement—nothing is recorded, saved, or transmitted.

Do you collect any personally identifiable information?

No, SonicMESSENGER does not collect any personally identifiable information (PII). The app operates anonymously, only processing basic usage data to improve performance and user experience. For full details, review our Privacy Policy.

What data do you collect?

SonicMESSENGER collects minimal, non-personal data to improve app performance and user engagement. This includes:

• Signal Interactions: Data on when and where users engage with SonicMESSENGER-enabled content.
• App Performance Metrics: Crash reports, latency, and responsiveness to optimize functionality.
• General Usage Patterns: Aggregate data on how often users interact with content to refine the user experience.

This data is never tied to an individual and is used solely to enhance the platform.